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Returns & Cancellation

Yorkshire Chimney Supplies Returns / Cancellation 

If you wish to cancel your order: you can notify us by email to info@yorkshirechimneysupplies.co.uk or by phoning us on 01423 88 88 95 before we have dispatched the goods to you;

If an order is cancelled after the shipping process has begun you will be liable for any charges incurred from our carrier.

In the case of web purchases of stock items you have the right to cancel your order within 14 days of receiving your goods and all items should be returned in a saleable condition (not installed, used or damaged in any way). If collection of an item is required, where goods are not faulty we will charge you the cost of collection which will be discussed prior to arrangements being made. Where goods are special orders i.e we have made a special purchase to fulfill your order, there will be a re-stocking charge of at least 25%. In some instances where the goods have been specially manufactured by the manufacturer to fulfill your order, these cannot be returned under any circumstances and need to be paid for in full. Any goods for which we have quoted a lead time of more than 4 working days should be considered a special order. For the avoidance of doubt if you need to know if a specific order is subject to our special order terms, please obtain written clarification prior to ordering.

For Faulty Items:

1. If an item is faulty, we must be informed as soon as possible of your intention to return. We will give instructions for the return of the item.
2. The item must be complete with all its component parts.
3. A repair must not have been attempted.
4. The item must not have been altered or modified in any way.
5. The customer is responsible for ensuring the item arrives back to us in the same condition as it was sent. The return postage cost is the responsibility of the customer, but in almost all cases will be refunded after the item has been received by us.

For Unwanted Items:

1. We will refund/credit or replace any unwanted items within 14 days of return to us.
2. We must be informed beforehand and within 30 days of receipt of your intention to return.
3. Returns will only be accepted for unused goods in a resalable condition.
4. Returned goods must be sent by the customer in suitable packaging, the return postage cost is the responsibility of the customer.
5. Any loss of value resulting from use of the item or damage to the item must be financially compensated by the customer, or this may result in an amount being deducted from any refund due.
6. Items cut to order, such as flexible flue liner or stove rope will not be refunded as these items cannot be resold.

Our aim is to supply every delivery in perfect condition. However stoves are both heavy and fragile so must be carefully handled until installation. Please note that we cannot accept return of products which are damaged after delivery so it important that you have checked the goods in full before signing for them. If any goods need to be returned we will advise you of which carrier to use for the return. The cost of returning the item to us is your responsibility. Returned items to us must be sent by signed for delivery.

note:

If the goods are returned after 14 days but within 30 days, then a refund will be issued minus a 25% restocking charge.

If the goods are returned after 30 days, then we will be unable to provide a refund under any circumstances.

Contact us for further information of help.

e-mail: info@yorkshirechimneysupplies.co.uk

address:  Yorkshire Chimney Supplies, Unit 2, 27 Camwal Road Starbeck Harrogate HG1 4PT

telephone: 01423 88 88 95